Frequently Asked Questions

WHICH CURRENCY WILL I SEE ON THE SITE?

All prices are in EUR

CAN I GET MORE DISCOUNT?

We can't offer more discount. On a already discounted product.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

Shipping

Orders are shipped out directly from our international warehouse and they will do everything they can to get you your order as fast as they can! Please allow an estimated 1-3 weeks for your order to arrive.  Please note that these are only estimates.

How Can I Track my Package?

Most of our products are sent via a tracked service. You should receive your tracking number by email. 

If you can't locate your tracking number, please get in touch via Live Chat or email and we'll be happy to help you.

Customs and taxes

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.