Frequently Asked Questions (FAQ)
What is EULLINE LONDON?
EULLINE LONDON is a contemporary fashion brand offering thoughtfully designed clothing and accessories that blend London sophistication with everyday comfort. Each piece is crafted to inspire confidence, celebrate individuality, and bring timeless elegance into modern life.
Do you offer free shipping?
Yes, free shipping is included on every order. No minimums or hidden conditions — we simply believe delivery should be easy and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you’ll receive a tracking link so you can follow it in real time.
Do you ship internationally?
At the moment, we only ship within the United Kingdom. Our goal is to provide the best possible shopping and delivery experience locally. If international shipping becomes available in the future, we’ll share the news with our community first.
What is your return policy?
Changed your mind? No problem. You have 60 days from delivery to return your items. Simply email us at info@eulline.com with your order number, and we’ll guide you through the process. Items must be unused, in their original condition, and include all packaging.
How long do refunds take?
Once your return has been received and approved, refunds are issued within 7 business days to your original payment method. Your bank or payment provider may take a few additional days to finalize the transaction.
Do you accept exchanges?
Yes, we do. If you’d like to exchange an item, just let us know at info@eulline.com and we’ll help you find the perfect replacement.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay, and Visa. Every transaction is securely processed with SSL encryption to keep your payment details safe.
Is my personal and payment information safe?
Absolutely. Protecting your privacy is a top priority at EULLINE LONDON. We never store sensitive payment data, and our checkout process is fully encrypted to ensure your information stays secure.
What do I do if my order hasn’t arrived?
Please check your tracking link first — it contains the most up-to-date information about your parcel. If it’s been more than 7 business days and you still haven’t received your order, email us at info@eulline.com and we’ll investigate right away.
Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to update or cancel it. Contact us as soon as possible at info@eulline.com, and we’ll do our best to accommodate your request.
Still need help?
We’re always here for you. Reach out anytime at info@eulline.com, and our friendly team will be happy to assist. You can also follow @eullinelondon on Instagram for updates, style inspiration, and the latest news from our studio.